Ticket Terms & Conditions
Version 2026-10-21-v4
These terms are between the ticket purchaser and RAM Management Group LLC d/b/a Kitchenfinity, operating Easy Day Events ("Kitchenfinity"). Please read these event safety and liability provisions before purchasing. Acceptance applies to the purchaser; it does not replace any separate agreement required from another attendee or activity participant.
Refunds, Cancellations & Rescheduling
Customer cancellations and no-shows
Ticket sales are final. Refunds are not available if you change your plans, cannot attend, or do not attend, except as provided below or required by applicable law. Rain or unfavorable weather does not qualify for a refund when the event proceeds.
Event cancellation
If Easy Day Events cancels the event entirely rather than rescheduling it, including cancellation required by the U.S. Navy, purchasers will receive a refund of the full amount paid for the cancelled event: the ticket price, applicable taxes, and service fees. Refunds will be returned to the original payment method. Payment-provider and bank processing times may vary.
Rescheduled events — 10-day refund window
If the event is rescheduled, existing tickets remain valid for the replacement date. If you purchased your ticket before the rescheduling announcement and cannot attend the new date, you may cancel your unused ticket and request a refund within 10 calendar days after Easy Day Events emails ticket holders notice of the new date. The window starts with that email notification, not with an earlier notice that the event is merely postponed. Eligible refunds include the ticket price and the applicable taxes and service fees paid for the refunded tickets, returned to the original payment method. Once the 10-day window expires, tickets remain valid for the new date and refunds for inability to attend are no longer available, except as required by law. Tickets already used for admission are not eligible for a rescheduling refund.
How to request a refund
For a rescheduled event, email tickets@ezdayevents.com within the 10-calendar-day window using the email address associated with your order. Include your order number and identify the tickets you want to cancel. Contact the same address with questions about cancellation refunds. Nothing in this policy limits refund rights or other protections that cannot lawfully be excluded.
Event Safety, Risk Acknowledgment & Liability
Rain-or-Shine & Navy-Directed Changes
This event is scheduled to take place rain or shine. Rain or unfavorable weather alone will not result in cancellation. For events held on U.S. Navy property, including Country in the City, Easy Day Events will comply with any direction from the U.S. Navy to delay, suspend, reschedule, or cancel the event due to inclement weather, safety concerns, installation operations, security requirements, or any other reason the Navy deems necessary. Any changes will be communicated through the event page and the email address provided at checkout. Please check these channels before traveling to the event.
Event risks
Attendance may involve crowds, outdoor weather, uneven surfaces, amplified music, dancing, food and beverages, and optional recreational activities. These conditions can present risks of injury, illness, or property damage. You acknowledge these risks and agree to exercise reasonable care, follow posted instructions, and participate only in activities appropriate for your abilities.
Optional activities
Activities such as mechanical bull riding may have separate eligibility requirements, safety instructions, and participant agreements. Purchasing an admission ticket does not authorize participation in every activity. Follow the operator’s instructions and complete any required activity-specific agreement before participating.
Conduct and supervision
You must comply with applicable laws, venue rules, and reasonable safety instructions. Threatening, violent, unlawful, or dangerous conduct may result in denied entry or removal. Parents and guardians are responsible for supervising minors in their care.
Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless the event producer and its employees and authorized representatives against third-party claims, damages, and reasonable legal expenses to the extent caused by your negligent or intentional misconduct, unlawful acts, or material violation of these terms. This obligation does not apply to the extent a claim results from the negligence or misconduct of a party seeking indemnification.
Preserved rights
Nothing in these terms releases liability for personal injury caused by negligence, excludes liability that cannot lawfully be excluded, or limits rights provided by applicable law.
Event Safety & Important Information
Country in the City is being held on FEDERAL PROPERTY. To ensure a safe and enjoyable experience for everyone, all guests, vendors, performers, and staff must follow the venue’s security requirements. The following federal-property policies apply to Country in the City and other Easy Day Events identified as taking place on federal property.
Drug-Free Premises
The event is held on federal property and follows a strict drug-free premises policy. Illegal drugs and controlled substances prohibited under applicable federal or venue rules are strictly prohibited. Reasonable suspicion of prohibited drug use, or reasonable safety concerns arising from a safety-related incident, may result in denied entry or removal while event or venue security addresses the concern. Violations or refusal to comply with lawful safety instructions may also affect eligibility for future events, subject to applicable law. This policy does not prohibit medication lawfully possessed and used as directed, subject to applicable federal and venue requirements.
No Firearms or Weapons
Guests, vendors, performers, and staff may not bring, carry, or store firearms, ammunition, explosives, knives, or other weapons on the event property. Replica weapons and props that could be mistaken for real weapons are also prohibited. Violations may result in immediate denied entry or removal and referral to venue security or law enforcement, with legal consequences where applicable. This restriction does not apply to security or law-enforcement personnel acting within their official authorization. Approved vendor food-preparation tools, equipment, and fuel remain subject to express venue/security authorization; vendor approval alone does not authorize prohibited weapons or items.
Bag Checks
Security may inspect bags and personal belongings upon entry. Please allow additional time when arriving.
No Outside Food or Drinks
Outside food and beverages are not permitted. Food and drinks will be available for purchase during the event. Exceptions for medically necessary items, disability-related needs, and infant feeding are subject to applicable requirements and security screening. Contact the event team in advance for assistance with these needs.
Respect the Community
Maintain respectful and cooperative behavior throughout the event; vendors, performers, and staff must also maintain professional conduct. Harassment, aggressive behavior, fighting, disorderly conduct, and dangerous or unlawful behavior will not be tolerated. Failure to follow these standards may result in removal from the premises.
Follow Security Instructions
Guests must comply with instructions from event staff and federal or venue security personnel while on the property.
Please help us keep Country in the City and our event community fun, welcoming, and safe. Failure to follow event or venue policies may result in denied entry or removal from the property.